The firm used to sell & maintain PC's, DMP's and the software packages till 1994. The support services included import substitutes for spares like power supplies & other digital boards for high-end electronic items like CNC/NC machines. It was due to this expertise that we ventured into high end peripherals like laserjets, deskjets, inkjets, scanners, plotters & peripheral boards in PC's where trouble-shooting & repairs on a component level were done, with a very high success rate. These services also included onsite support of these peripherals for end-users.

At that time HP was looking out for an out-source partner to carry out support services for their clients. Our engineers, being already fully trained, were readily absorbed in this activity.

In 1994, 2 engineers were outsourced to HP to service HP peripherals like deskjets, laserjets, scanners & plotters.

By 1996 the volumes in HP service centre were rising, and new systems were being introduced. Hence a decision was taken to concentrate on a fulltime basis on HP support and gradually by late 1996 the 2 lines of business of multi-vender support & the financial practice were discontinued with a view to focus only on HP out-sourcing..

These 6 years proved that this was a good decision for the company, as not only did the volumes go up manifold, but pace had to be kept with the new MIS being introduced by HP, rising customer expectations and HR management due to higher manpower required.

Over last 6 years the firm has serviced more than 90,000 calls, and has extended service centers to in Pune, Baroda, Ahmedabad, Nasik & Jamnagar.

With the acquired wealth of experience over the years, uncompromising quality standard and an unending quest for providing outstanding services to its clientele, Supra has created for itself a defined niche in the service industry.

The firm has a considerable depth of experience in fields of hardware & OS level (MS, Unix, Linux) support of pc's, servers & peripherals.